🧾
PICK2WIN Refund & Cancellation Policy (UK)
📅 Effective
Date: 1 February 2026
🏢 Operator: PICK2WIN Pvt Ltd (UK)
⚖️ Jurisdiction: England & Wales
✉️ Support Email: support@pick2win.uk
🌐 Official Website: https://www.pick2win.uk
This version includes all standard rules, weather handling,
dummy-team clause, contest logic, refund-to-Deposit-Wallet rule, and full
Linked Policies table with icons as required.
🎯 1.
Purpose
This Refund & Cancellation Policy explains how PICK2WIN
processes refunds, ensuring:
📘
Transparency
⚖️ User
protection
🏛 Full
compliance with UK law
Including compliance with:
Refunds follow a strict wallet-based system no hidden deductions
and no refunds to external bank accounts.
👥 2.
Eligibility
Refunds apply only to:
✔ Users who
completed full KYC
✔ Transactions conducted inside the
official PICK2WIN app/website
Refunds are not available for:
❌
Unverified accounts
❌ Suspended/closed accounts
❌ Users flagged for AML or fraud
❌ Past chargebacks or payment disputes
💰 3.
Non-Refundable Transactions
Once processed, these cannot be refunded:
✔
Successful deposits
✔ Contest
entry fees for contests that launch
✔ Activated
subscription payments
✔ Bonus
credits or promotional amounts
⚠
Important:
Deposits and subscription charges are wallet transactions and count toward your
monthly affordability limit.
🕹️ 4.
Contest Refunds
Refunds are issued only in the scenarios below:
✅ 4.1
Contest does not launch
If a contest fails to begin (e.g., insufficient participation):
→ Full entry fee refunded to Deposit Wallet within 48 hours.
✅ 4.2
Verified technical failure
If PICK2WIN confirms system failure affecting contest
participation:
→ Full refund within 48 hours.
⚠️ 4.3 Match
Abandonment / Weather Rules
|
Scenario |
Refund Eligibility |
|
Match abandoned before completion due to rain / weather /
technical outage |
✅ Full
refund |
|
Match delayed by rain but resumes normally and completes |
❌ No
refund contest results stand |
|
Match shortened (reduced overs/time) but completed legally |
❌ No
refund scoring & ranks follow official rules |
🔁 4.4
Duplicate deduction / payment system error
→ Full refund within 72 hours.
💼 4.5
Refund Destination
All refunds go to the user's Deposit Wallet only, never to bank
cards or accounts.
This ensures AML safety and compliance.
⚠️ 5.
Ineligible Refund Scenarios
Refunds will not be issued for:
❌ Deposits
correctly credited
❌ Contest
entries for contests already started or completed
❌ Poor team
performance, poor ranking or scoring dissatisfaction
❌
Device/app issues on user's side
❌ Internet
or connectivity problems
❌
Bank/Payment-gateway delays
❌
Expired/free bonuses
❗ Important
Dummy Teams & Line-Up Responsibility
Users may join contests early using dummy/manual placeholder
teams.
If a user:
Joins contests early
Does not update teams after official line-ups
Plays with non-playing or out-of-XI players
👉 This is
100% the users responsibility.
👉 No refunds will be issued.
Reason:
PICK2WIN provides full editing before lock; failing to update is not a platform
error.
💼 6.
Subscription Refund Rules
Subscriptions are one-time purchases and do not auto-renew.
|
Condition |
Refund Eligibility |
Timeline |
|
Subscription fails to activate due to system error |
✅ Yes |
3 business days |
|
Subscription activated successfully |
❌ No |
|
|
Duplicate charge or payment gateway error |
✅ Yes |
35 business days |
📌 Refunds
always go to Deposit Wallet, never to bank accounts.
⚙️ 7.
Technical Failures & Duplicate Payments
Must be reported within 7 days
Evidence may be requested (screenshots, transaction ID)
Verified issues → refunded in 35 business days
All refund actions are logged for mandatory FCA & UKGC audits.
🕰️ 8. Refund
Processing Timelines
|
Refund Type |
Processing Time |
Credited To |
|
Contest cancellation |
Up to 48 hours |
Deposit Wallet |
|
Technical error / duplicate payment |
35 business days |
Deposit Wallet |
|
Subscription activation failure |
3 business days |
Deposit Wallet |
🚫 9.
Account Violations & Fund Forfeiture
Refunds are not issued and balances may be frozen if the user:
Performs chargebacks
Attempts depositwithdraw cycling
Uses third-party/unverified payment methods
Submits fake documents
Violates AML requirements
If UK law requires forfeiture, PICK2WIN donates the amount to
verified UK charities under CSR guidelines.
💂 10.
Audit, Logs & Compliance
All refund and wallet records preserved for 5+ years
Annual independent audits
Fully compliant with GDPR, FCA & UKGC standards
📞 11.
Contact & Support
For refund inquiries:
📧
finance@pick2win.uk
🕘 Support Hours: 9 AM 9 PM GMT
(MondaySunday)